The Pakistan Telecommunication Authority (PTA) conducted a comprehensive Quality of Experience (QoE) and Quality of Service (QoS) field survey at key locations across Islamabad and Rawalpindi. The survey was designed to evaluate the performance, reliability, and quality of telecommunication services provided to consumers.
The exercise was led by Chairman PTA, Major General (Retd.) Hafeez Ur Rehman, HI(M), SI. Other participants included Member (Finance) Muhammad Naveed, Member (Compliance & Enforcement) Dr. Khawar Siddique Khokhar, Member Telecom Muhammad Jahanzeb Rahim, Director General (Enforcement), Director General (IR & GA), enforcement officers, representatives of the Ministry of Information Technology and Telecommunication (MoITT), mobile network operators, and media representatives.
On November 5, three dedicated teams simultaneously conducted field assessments along designated routes. These routes included New Islamabad International Airport, T-Chowk, and major roads and connecting corridors such as Constitution Avenue, Club Road, Murree Road, Rawal Road, and areas surrounding the Old Airport.
During the exercise, survey teams and media representatives made live data usage and voice calls at various locations across the twin cities to assess actual network performance and consumer experience.
Initial results demonstrated excellent performance, which the PTA stated reflected the quality and reliability of telecom services in the areas covered during the survey. The survey aimed to evaluate mobile network performance, service availability, and actual consumer experience, while identifying potential service gaps and areas requiring improvement.
The PTA stated it remains committed to strengthening regulatory oversight through regular field monitoring, evidence-based assessments, and close coordination with telecom operators to ensure continuous improvement in service quality and reliable connectivity for consumers.
