NCCIA Director General reviews social media strategy and complaint handling

Director General National Cyber Crime Investigation Agency (NCCIA) Syed Ali Nasir Rizvi convened a meeting on 27 October to evaluate the agency's social media strategy. Muhammad Rauf, the Deputy Director and Complaint Management Unit (CMU) In-charge, and Tayyaba Daulat, the Social Media In-charge, attended the session.
The officials examined public awareness campaigns and the current system for managing complaints. Syed Ali Nasir Rizvi discussed methods to bolster public awareness and improve digital communication channels.
The meeting addressed how to use social media platforms more effectively to highlight public concerns and provide information. Participants explored ways to raise awareness regarding issues related to cybercrime.
The review of the Complaint Management Unit focused on improving communication with citizens and ensuring the timely redressal of grievances. The session also prioritised strengthening public engagement and enhancing coordination between the social media team and the CMU to facilitate faster complaint handling.



















































