Key Takeaways
- Sui Southern Gas Company introduces 'Sahulat Van' to Gulistan-e-Johar.
- The mobile unit offers services such as billing disputes and new gas connections.
- Gulistan-e-Johar chosen due to high volume of customer complaints.
Sui Southern Gas Company (SSGC) has rolled out a novel initiative in Karachi by introducing the 'Sahulat Van,' a mobile customer facilitation unit, aimed at providing essential gas services directly to residents. The launch was announced through an official statement issued by SSGC.
According to the company's statement, the Sahulat Van is designed to simplify the process for customers who need to address routine complaints and service requests without having to visit physical customer facilitation centres. Services offered include handling gas leakage issues, low pressure concerns, and faulty meter problems. The mobile unit will also resolve billing disputes, correct any errors in bills, and print duplicate bills on-site.
Residents of Gulistan-e-Johar were chosen as the initial launch location due to the high volume of complaints and service requests received from this area, according to SSGC's statement. This strategic choice reflects a shift towards doorstep service delivery, which is expected to reduce the burden on fixed facilitation centres while ensuring faster resolution of consumer grievances.
The Sahulat Van will also provide guidance to residents on how to obtain new gas connections, making it a comprehensive resource for addressing various customer needs. The mobile unit's presence in Gulistan-e-Johar marks an innovative approach by SSGC to enhance customer service and satisfaction.
SSGC’s move towards mobile service delivery is part of its broader strategy to improve operational efficiency and customer experience. By bringing services directly to the doorstep, the company aims to streamline processes and reduce inconvenience for customers. This initiative aligns with the government's efforts to modernize public utilities and enhance citizen engagement.
The introduction of the Sahulat Van in Gulistan-e-Johar is seen as a positive step towards improving service delivery and addressing customer concerns more effectively. As SSGC continues to expand this model, it could potentially be rolled out to other areas with similar needs.
