Key Takeaways
- Rawalpindi Excise and Taxation Department has introduced a One-Window Facilitation Centre.
- The centre aims to resolve issues related to property, professional, and motor vehicle taxes.
- Officials will address applications and complaints within two days to reduce citizen visits.
The Rawalpindi Excise and Taxation Department has launched a One-Window Facilitation Centre to enhance citizen services. The new facility is designed to provide faster access to government services and resolve issues at a single location.
Under the new system, dedicated staff have been stationed at the reception of the Excise and Taxation Office to receive applications and direct citizens to the relevant departments. This initiative covers issues related to property tax, professional tax, and motor vehicle tax.
Director Excise and Taxation, Nauman Khalid, has been appointed to oversee the system. He stated that providing relief to citizens remains the department’s top priority and that the new system will make the process more transparent, efficient, and responsive.
Khalid emphasized that the facility will be fully computerized after the initial phase, which is expected to improve application tracking, record management, and the timely resolution of public complaints. The upgrade is aimed at ensuring that applications and complaints are addressed within two days, reducing the need for citizens to make repeated visits to the office.
The new centre will handle a wide range of issues, including property tax, professional tax, and motor vehicle tax. Khalid highlighted that his office will remain accessible to citizens seeking solutions to their problems, and officials will make every effort to provide immediate relief wherever possible.
The One-Window Facilitation Centre is part of the department’s ongoing efforts to improve service delivery and enhance citizen satisfaction. Khalid stated that the facility will be fully computerized after the initial phase, which is expected to improve application tracking, record management, and the timely resolution of public complaints.
The new system is expected to streamline the process for citizens, making it more convenient and efficient. Khalid added that the department will continue to monitor the performance of the One-Window Facilitation Centre and make necessary adjustments to ensure its success.
Providing relief to citizens remained the department’s top priority and that the new system would make the process more transparent, efficient and responsive.
Nauman Khalid, Director Excise and Taxation
