Key Takeaways
- The Sindh Legal Advisory Call Centre (SLACC) celebrated its 10th anniversary and launched its annual report.
- Since inception, SLACC has answered over 605,000 calls and resolved more than 363,000 legal queries.
- The event highlighted technological innovations like NAZ Assist, a multilingual AI-powered chatbot.
KARACHI: The Sindh Legal Advisory Call Centre (SLACC) marked its decade-long journey in providing free legal assistance by launching its Annual Report 2025–26. The event, held on International Justice Day, celebrated the achievements of SLACC and showcased its impact on access to justice.
Established in 2014 as a public-private partnership under the Legal Empowerment of People Program in Sindh (LEPPS), SLACC has grown into Pakistan’s largest free legal helpline. The toll-free service, accessible at 0800-70806, has served over 30 million people across all four provinces and regions.
In the fiscal year 2025–26 alone, SLACC received 85,347 calls and resolved 66,341 legal queries. The service maintained an impressive caller-satisfaction rate of 87 percent, underscoring its effectiveness in reaching out to citizens.
The Annual Report 2025–26 highlights significant technological advancements such as NAZ Assist, Pakistan’s first multilingual AI-powered legal chatbot available in Urdu, Sindhi, Pashto, and English. The report also mentions formal referral partnerships with the Provincial Ombudsman (Mohtasib) Sindh and the Roshni Helpline.
Addressing the gathering, Zia Ul Hassan Lanjar, Minister for Home, Law, Parliamentary Affairs & Criminal Prosecution, emphasized the Government of Sindh’s commitment to access to justice. He stated: ‘SLACC is proof of what a determined public–private partnership can achieve. The Government of Sindh will continue to strengthen this service so that no citizen — in Sindh or anywhere in Pakistan — stands alone before the law.’
Barrister Murtaza Wahab, Mayor of Karachi, urged every family to keep 0800-70806 as a close emergency number. He said: ‘SLACC began here in Karachi and today serves all of Pakistan. I urge every family to keep 0800-70806 as close as any emergency number — it costs nothing, it is confidential, and it belongs to every citizen.’
Barrister Haya Emaan Zahid, CEO of the Legal Aid Society, expressed gratitude towards the Government of Sindh for its sustained investment through LEPPS. She said: ‘Behind every number in this report is a person who found clarity and dignity through a single phone call. We are deeply grateful to the Government of Sindh, whose sustained investment through LEPPS made this decade possible — and we invite our partners to help us build the next.’
Chief Legal Advisor Justice Arif Hussain Khilji (Former Judge, Supreme Court of Pakistan) delivered the vote of thanks, stating: ‘SLACC is a gift from the Government of Sindh to the people of Pakistan. A decade on, our shared task is to sustain it, strengthen it, and take it to every citizen who needs it.’
SLACC is proof of what a determined public–private partnership can achieve. The Government of Sindh will continue to strengthen this service so that no citizen — in Sindh or anywhere in Pakistan — stands alone before the law.
Zia Ul Hassan Lanjar, Minister for Home, Law, Parliamentary Affairs & Criminal Prosecution
SLACC began here in Karachi and today serves all of Pakistan. I urge every family to keep 0800-70806 as close as any emergency number — it costs nothing, it is confidential, and it belongs to every citizen.
Barrister Murtaza Wahab, Mayor of Karachi
Behind every number in this report is a person who found clarity and dignity through a single phone call. We are deeply grateful to the Government of Sindh, whose sustained investment through LEPPS made this decade possible — and we invite our partners to help us build the next.
Barrister Haya Emaan Zahid, CEO of the Legal Aid Society
