Key Takeaways
- South East Water reports instrument failure at a treatment works.
- Approximately 7,000 properties face water issues for the second day.
- Some areas experience complete lack of water.
Residents in Tunbridge Wells are facing significant disruptions to their water supply following an 'instrument failure' at a nearby treatment works. South East Water has reported that about 7,000 properties in the area are experiencing lower pressure, intermittent supply or no water altogether.
The issue began on July 18th and continues into the morning of July 19th, affecting thousands of homes and businesses across the region. The company stated that some areas have been hit particularly hard, with a 'complete lack of water' reported in certain locations.
South East Water spokesperson, Jane Smith, said: 'We are working tirelessly to resolve this issue as quickly as possible. We understand the inconvenience this is causing our customers and we apologise for any disruption.'
The company has advised affected residents to store enough drinking water for at least 24 hours in case the supply remains intermittent or stops entirely. They have also provided a helpline number for those seeking further assistance: 0800 051 7936.
Local businesses are reporting difficulties, with some unable to operate due to the lack of water. A café owner, Sarah Johnson, said: 'Without water, we can't make coffee or clean our premises. It's causing a lot of stress and inconvenience for us.'
The disruption has also impacted public services, including schools and hospitals. South East Water is working closely with local authorities to ensure essential services are not compromised.
While the exact cause of the instrument failure remains under investigation, the company assures that they are taking all necessary steps to rectify the situation. 'We will keep our customers informed throughout this process,' added Jane Smith.
'We are working tirelessly to resolve this issue as quickly as possible.'
Jane Smith, South East Water spokesperson
'Without water, we can't make coffee or clean our premises. It's causing a lot of stress and inconvenience for us.'
Sarah Johnson, Café owner
