Key Takeaways
- Khyber Pakhtunkhwa government introduces new system to address public grievances.
- Complaints can be registered via email and WhatsApp, ensuring unique diary numbers and acknowledgments.
- Departments must appoint focal persons to monitor and resolve complaints promptly.
The Khyber Pakhtunkhwa government has launched a new system to receive and resolve public complaints against government institutions. This initiative aims to streamline the process of addressing citizen concerns and ensuring accountability.
Citizens can now report issues related to government services and administrative matters through a dedicated official email address and WhatsApp number. Each complaint will be assigned a unique diary number and an acknowledgment receipt, providing transparency and traceability.
To ensure effective resolution, the government has mandated that each department appoint a focal person to monitor and resolve complaints. Special attention will be given to complaints involving corruption, bribery, and abuse of power.
The new system also includes rigorous audits of government, financial, and electronic records to ensure a fair investigation. Confidentiality for complainants and sensitive information is strictly enforced, with violations considered official misconduct.
Authorities will prepare detailed reports with recommendations based on evidence, facts, and figures. If investigations prove corruption or irregularities, officials will take legal action. Departments are directed to forward serious complaints immediately to the relevant authorities.
The government emphasizes the importance of strict confidentiality, stating that exposing a complainant’s identity or leaking confidential details will be treated as misconduct. This measure aims to encourage citizens to come forward without fear of retribution.
The system is designed to be comprehensive, covering a wide range of issues from service delivery to administrative matters. By providing a clear and accessible mechanism for citizens to voice their concerns, the government hopes to improve public trust and satisfaction.
The launch of this system marks a significant step towards enhancing transparency and accountability within the Khyber Pakhtunkhwa administration. It is expected to streamline the complaint resolution process and ensure that issues are addressed promptly and effectively.
