Key Takeaways
- PTA urges users to enable 4G/LTE and VoLTE settings on their phones.
- Older SIM cards may need to be upgraded for 4G support.
- Wi-Fi Calling and VoWiFi are recommended for areas with weak mobile signals.
The Pakistan Telecommunication Authority (PTA) has issued guidelines to improve the quality of mobile calls and internet services, responding to consumer complaints about voice clarity and connection delays.
PTA advised users to ensure their mobile devices are set to 4G/LTE and to activate VoLTE, Wi-Fi Calling, and VoWiFi options, which can significantly enhance the voice quality and speed of call connections.
The authority noted that these facilities are dependent on the compatibility between the handset, the SIM card, and the mobile operator, emphasizing the need for users to verify their device settings and SIM card compatibility.
For users experiencing poor mobile signal strength, particularly in areas such as homes or basements, the PTA recommended using Wi-Fi Calling and VoWiFi, which can provide a more reliable connection through a Wi-Fi network.
To benefit from VoWiFi, users must enable the Wi-Fi Calling option in their phone settings and connect to a Wi-Fi network, ensuring that both their phone and SIM support 4G services.
PTA also advised consumers to upgrade their SIM cards if they are older and do not support 4G or VoLTE, as many older SIM cards are incompatible with these technologies.
The 4G/LTE standard, which offers faster mobile internet speeds than 3G, is crucial for users seeking improved service quality.
The PTA’s recommendations are particularly relevant in regions where 4G service is expanding following a recent spectrum auction, highlighting the importance of keeping devices and SIM cards up to date.
